CALL CENTER 101: Customer Satisfaction Survey (CSAT Survey Tips)
11:45
YouTubeRea Ninja
CALL CENTER 101: Customer Satisfaction Survey (CSAT Survey Tips)
UNDERSTANDING CALL CENTER METRICS EPISODE 1 For this first video on Understanding Metrics, I shared my experience with CSAT surveys, how to hit your target CSAT score, and some reasons that customers give failing CSAT score. Hopefully, this gives you an idea of how this metric works in call center or customer service. FOR UPDATES ABOUT REA ...
49.7K viewsSep 14, 2018
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