The Lyft CEO works as a Lyft driver every six weeks to make sure he really understands the business. The CEO of Airbnb lived in Airbnbs for a year and rents out his house on Airbnb. The CEO of Oculus would wear his headset for hours every day, even on early prototypes that made him nauseous. The CEO of Zappos worked the customer service call center every year to make sure he stayed close to customer issues. Rest in peace, Tony Hsieh. The best leaders don’t just run their companies, they live the

Drivers: what do you wish you'd known in your first week with Lyft? To help new drivers get through those first-week jitters, we followed new Oakland driver, Shanice, to see what it's really like to get on the road. Watch her story. | Lyft