Service Desk as a Service

NextGen Service Desk Deep Dive (Part 1): Is your service desk built to lead, or stuck in the past?

As Leith Collyer, Managing Director at Pink Elephant South Africa, explains, support in 2025 must be immediate, intuitive, and available anywhere. Employees and customers now expect the same seamless experience from IT as they do from the apps they use every day. That’s why Pink Elephant South Africa’s NextGen Managed Service Desk shifts ...

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