HP has now reversed the move, citing 'initial feedback' and 'the importance of speaking to live customer service agents in a ...

AI-driven support systems can operate continuously, assisting customers beyond standard business hours and catering to global ...

Adding paid days off to allow for three-day weekends every other week can pay dividends for critical team members and ...

Figures show over half of British Gas customers who contacted the energy giant for help reported a problem with the response.

Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

Going live on social media and enhancing customer experience are two practical strategies that will not only increase revenue ...

While AI’s contributions to this success are undeniable, it’s not a standalone solution. The future of retail customer ...

A satirical video falsely claiming Donald Trump has banned Indian customer service representatives is circulating on social ...

Meal delivery services give consumers a convenient way to make home-cooked meals by delivering fresh, pre-measured ...

To connect with Expedia Customer Service, one-touch dial dial 1-877-777-9065 and follow the automated instructions to reach a live representative. Whether you need help with flight changes, ...

Samsung is revamping its service centers to enhance customer service by introducing lounge-like spaces with wireless charging ...