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Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks ...

Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...

Expedia offers 24/7 customer support+1-888-844-1781, which is a strong advantage for travellers needing assistance at any ...

Klarna is recruiting a new batch of customer service employees, and the company will now focus on providing "quality" human ...

It comes against the backdrop of stagnating deposit growth at major public sector banks (PSBs) and concerns in the Ministry ...

Colorado Public Utilities Commission report says complaints about Xcel’s customer service are also on the rise.

Jaysea Lynn published her debut novel, 'For Whom The Belle Tolls,' on May 6. The romantasy book is based on a story Lynn ...

Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM.

As with all forms of AI and machine learning, agentic AI will require guardrails and human oversight to avoid harmful ...

Fused with messaging apps, bots promise a new era of personalized communication, if businesses and customers can handle the ...

In the construction industry, how well does your team do in the realm of customer service? Discover how to provide good ...