Klarna is recruiting a new batch of customer service employees, and the company will now focus on providing "quality" human ...

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Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks ...

Colorado Public Utilities Commission report says complaints about Xcel’s customer service are also on the rise.

In the evolving world of customer service, organizations are embracing advanced technologies to anticipate and resolve issues before they arise, improving efficiency. This shift is largely driven by ...

These days every business leader I know recognizes the value of providing an exceptional total customer experience.

Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...