If you used an Android phone with cell service in the last nine years, you could be eligible for compensation.

Cynthia Gebert has been lobbying the Albanese government to take on the role of Big Tech Ombudsman, responsible for ...

Shady hotel booking sites, misleading customer service numbers and hacked airline loyalty accounts have snared travelers.

WIRED recently warned that Google’s AI-generated summaries, called AI Overviews, can sometimes include scam phone numbers and ...

Up to 200 robotaxis broke down on a major motorway in China, trapping countless passengers. A ‘system malfunction’ caused the driverless cabs to stop along three major roads in Wuhan, a large city in ...

Generative AI is designed to please humans, but maybe not in the case of customer service chatbots dealing with angry consumers looking for refunds.

Google Cloud customers can now purchase Clarity’s Voice of Customer intelligence, AI Support Automation, and Agent Assist platform directly through Google Cloud Marketplace. United Kingdom, March 14, ...

A viral TikTok is fueling backlash against telecom company Spectrum after a customer recorded a heated call with a retention agent who allegedly refused to cancel her service, berated her, and hung up ...

Prefer Newsweek on Google to see more of our trusted coverage when you search. Burger King has announced that U.S. customers can directly call or text its U.S. and Canada President Tom Curtis, ...

The phone lines are open at Burger King headquarters. The fast-food chain is trying to turn its long-time fans into first-time callers by handing out the company president’s phone number. Tom Curtis, ...

Hayete Gallot previously spent nearly 16 years at Microsoft in senior leadership roles across engineering and sales. Hayete Gallot previously spent nearly 16 years at Microsoft in senior leadership ...

USA TODAY and Plant-A Insight Group have partnered to identify financial services companies with the best customer service. The list honors the top 500 companies in the sector. Managing finances can ...