It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

As AI tools gain popularity, complaints about generic job descriptions are increasing along with complaints about ...

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

Zendesk’s new Resolution Platform puts customer-centric outcomes first with AI agents, real-time insights, and a smarter ...

Photo: Moses Kemibaro. University degree in a social science or business-related field. Relevant experience in a call centre and/or customer service. Bachelor’s degree in a business-related field. One ...