British telecom company O2 adds to its fraud team a human-like chatbot that fools scammers into thinking they’ve found a perfect senior target, then wastes their time.

We recently compiled a list of the 10 AI News Making Waves Today. In this article, we are going to take a look at where Bloom ...

Five9 and Cognigy launch AI Agents for contact centers; Snowflake and DataRobot launch AI Agents for enterprise use. Dialpad unveils new AI-powered Contact Center solution.

AI start up Unbabel claims that workers in the translation field could feasibly be replaced by AI very soon, as the ...

Scammers steal nearly $1 trillion annually, and most of it is through phone call fraud. With scammers becoming more ...

Rogers Behavioral Health, a national nonprofit provider of mental health and addiction services, is incorporating a ...

Business communications service provider Dialpad Inc. today announced the launch of Dialpad Support, a complete ...

Microsoft also announced a collaboration with the city of Rome to develop ‘Julia,’ an AI-based virtual assistant that will ...

Issues delivered straight to your door or device Leaving my future self on read. There's a reason time travel stories are so popular; given the opportunity to either reach backwards through time and ...

There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what you need ...

A complaint brought by accounting firm Onisko & Scholz challenges data sharing activities common to data aggregators, banks ...

Verint (VRNT) announced that a leading bank awarded Verint an $11M contract for its AI-powered Agent Copilot Bot to assist 6,500 agents in ...