customer service - Search News

HP Axes Policy That Made People Wait 15 Minutes for All Customer Service Calls

HP has now reversed the move, citing 'initial feedback' and 'the importance of speaking to live customer service agents in a timely fashion.'

tom's Hardware on MSN · 2d

HP intentionally made customers hold for 15 minutes for telephone customer service, then quickly canceled it due to backlash

After receiving backlash from internal and external sources, HP canceled its 15-minute hold policy, which was designed to encourage customers to use online channels.

Boing Boing on MSN · 20h

HP imposes 15-minute mandatory hold time for phone support, quickly backtracks

British tech news site The Register reported on Thursday about a new policy instituted for HP telephone support. Beginning on February 18th, all callers in the UK, Ireland, France, Germany, and Italy started receiving a message that their wait time would be fifteen minutes,

Hindustan Times on MSN · 1d

HP intentionally made each customer wait 15 minutes on support calls. Here's why

Hewlett-Packard intentionally made their customers wait for a minimum of 15 minutes on calls, according to a report by The Register.

AI-Powered Customer Service: A New Era

AI-driven support systems can operate continuously, assisting customers beyond standard business hours and catering to global ...

Impacts13d

Quick Assistance Expedia Customer Service: How to Get Help

To connect with Expedia Customer Service, speed dial +1-888-448-9871 for immediate assistance. This dedicated Expedia phone ...

CMS Wire4d

Customer Service Crisis Management: Navigating Hurricanes, High Call Volumes

Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

Why You Should Go Live On Social Media And Enhance Customer Experience

Going live on social media and enhancing customer experience are two practical strategies that will not only increase revenue ...

Total Retail4d

Humans + AI: Transforming the Future of Retail Customer Service

While AI’s contributions to this success are undeniable, it’s not a standalone solution. The future of retail customer ...

Impacts10d

How to Contact Xfinity Customer Service: Comprehensive Guide with All Options

When it comes to troubleshooting your Xfinity services or getting support for billing, technical issues, or service ...

32mon MSN

Samsung revamps service centers with lounge-style spaces and quicker support

Samsung is revamping its service centers to enhance customer service by introducing lounge-like spaces with wireless charging ...

The Denver Post2d

How to contact us - The Denver Post

Denver Post Newsroom: 303-954-1201 or [email protected] Customer Service: Customer service is open Monday-Friday from 6:30 a.m.-5 p.m., Saturday from 7 a.m.-10 a.m. and Sunday from 8:30 a ...

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