Xcel has electric and gas customers, but not every customer gets both from Xcel. A gas customer told 9NEWS they received the message about electric power shutoffs.

Xcel Energy paid $6.5 million in penalties based on 2024 data, more than 2021-2023 years combined, according to the PUC. The investigation was customer-focused, according to Erin O'Neill, Public ...

Instead, Xcel is forcing its customers to eat the costs of its poor decisions while its shareholders have seen steady increases in profits over the last years — with over 10% increase in gross ...

DENVER — Xcel Energy is under a performance improvement plan of sorts. The Public Utilities Commission (PUC) has requested data from Xcel after learning about customer service phone call ...

Xcel will issue $48 million Minnesota refund for 2011 coal plant disaster The refund, which will average $12 for a typical household, comes after Xcel was found partially at fault. By Walker Orenstein ...

Thousands of Xcel Energy customers across the Texas Panhandle, South Plains and New Mexico may be without power into the weekend and early next week, according to a Friday evening update from Xcel ...

Xcel has a standard to answer 70% of calls within 45 seconds, a goal it met in 2022 and 2023. But in 2024, only 45% of calls were answered within 45 seconds.