Genesys has expanded its Cloud platform with governance-focused AI capabilities, including enhanced orchestration tools, configurable messaging sessions, and high-volume analytics queries. The April ...

Genesys Works, a national nonprofit that creates pathways to career success for high school students in underserved ...

Update includes broader access to model data, performance improvements, and enhanced reporting and diagramming..

Microsoft expanded agentic AI across Copilot Studio and Dynamics 365, adding real-time voice and autonomous agents for ...

Adobe's expansion of its partner ecosystem is set to revolutionize customer experience orchestration with AI-driven insights, ...

Artificial intelligence (AI) is accelerating a fundamental shift in Zendesk’s channel, especially across Asia Pacific (APAC) ...

Salesforce Agentforce Contact Center unifies CRM, AI and workflows — but is the complexity worth it? A deep dive with analyst ...

Adobe is expanding its partner ecosystem for Brand Concierge (an AI-powered conversational solution) to unify touchpoints across product discovery, search, support and loyalty. Partnerships with [24]7 ...

Bandwidth Inc. (NASDAQ: BAND), a leading global enterprise cloud communications company, today announced it has been named a Leader in the inaugural IDC MarketScape: Worldwide Communications ...

CHOP Out Hunger(CHOP), a nonprofit dedicated to ending child hunger across Pennsylvania, has announced the naming of its Scranton warehouse "CHOP'ID" in recognition of its partnership with ID ...

Backed by General Catalyst, Crescendo co-founders bring experience from  global leadership roles at Zendesk, Genesys, Five9 ...

Is This what Conversational / Agentic AI Was Built For? - Joe O’Brien Sabio Group discusses. contact centre ai ...