Genesys has expanded its Cloud platform with governance-focused AI capabilities, including enhanced orchestration tools, configurable messaging sessions, and high-volume analytics queries. The April ...

Update includes broader access to model data, performance improvements, and enhanced reporting and diagramming..

Microsoft expanded agentic AI across Copilot Studio and Dynamics 365, adding real-time voice and autonomous agents for ...

Adobe's expansion of its partner ecosystem is set to revolutionize customer experience orchestration with AI-driven insights, ...

Artificial intelligence (AI) is accelerating a fundamental shift in Zendesk’s channel, especially across Asia Pacific (APAC) ...

Adobe is expanding its partner ecosystem for Brand Concierge (an AI-powered conversational solution) to unify touchpoints across product discovery, search, support and loyalty. Partnerships with [24]7 ...

CHOP Out Hunger(CHOP), a nonprofit dedicated to ending child hunger across Pennsylvania, has announced the naming of its Scranton warehouse "CHOP'ID" in recognition of its partnership with ID ...

Backed by General Catalyst, Crescendo co-founders bring experience from  global leadership roles at Zendesk, Genesys, Five9 ...

As government and corporate funding tightens, nonprofits need to think beyond traditional fundraising and explore new ways to ...

Gryphon AI, the leader in contact governance, today announced its 1H 2026 Strategic Product Launch. Building on its legacy of trust and innovation, Gryphon AI is solidifying its position as the ...

A new study warns that integrating generative AI into machine learning workflows could make systems more complex, less transparent, and more vulnerable to security failures. Security leaders are ...

Companial, the largest Dynamics 365 service provider in the Microsoft Business Applications ecosystem, announces its ...