The role of product management is undergoing a fundamental transformation. As businesses compete to deliver faster, sma ...

Intouch Insight Ltd, ("Intouch" or "the Company") (TSXV: INX) (OTCQX: INXSF) a leader in customer experience measurement solutions, today announced financial results for the year ended December 31, ...

iQor's commitment to delivering next-level analytics and insights for its clients is reflected in its strategic use of OpenAI ...

Fragmented stacks, real-time demands and privacy constraints are rewriting the rules of unified data strategy.

Warranty Solutions Group (WSG) has launched its first-ever Market View Report, a comprehensive analysis tackling some of the ...

Call centers must balance optimizing performance with adherence to strict regulatory requirements-such as those specified in the Telephone Consumer Protection Act (TCPA), Telemarketing Sales Rule (TSR ...

Each step of the claims and repair process is valuable, and with the help of AI, more thoughtful decisions can be made in a ...

Social media platforms have revolutionized how brands interact with their audiences. Unlike traditional marketing channels, ...

Join Dr. Michael Hinojosa, a distinguished leader with over 27 years of superintendent experience in districts including Dallas ISD (TX) and Cobb County (GA) as he shares insights on bringing bold ...

Better insights mean better leads. Learn how to use real customer conversations to optimize your marketing and drive more ...

Optimising the customer experience should be among any business’s top priorities. For customers, the more personalised their ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...