Three innovative pieces of technology enhance omnichannel customer experience and operations, resulting in customer loyalty, ...

Data alone isn’t enough — what retailers truly need is a way to make sense of this information, align teams around it and turn insights into action.

PhonePe Insurance Broking sees the IRDAI’s upcoming Bima Sugam platform as a watershed moment for the Indian insurance ...

Qor & OpenAI Apply Real-Time AI to Unlock Intelligence From Millions of Customer InteractionsFT. LAUDERDALE, Fla., April 03, ...

OTTAWA, ON , April 3, 2025 /CNW/ - Intouch Insight Ltd , ("Intouch" or "the Company") (TSXV: INX) (OTCQX: INXSF) a leader in customer experience measurement solutions, today announced financial ...

Learn how operationalizing voice of the customer data in real-time improves frontline performance, customer satisfaction, and ...

This collaboration aims to enhance the trading experience for Blueberry customers by providing access to TradingView’s ...

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

CallMiner Outreach combines industry-leading conversation intelligence with innovative customer feedback capabilities to ...

Each step of the claims and repair process is valuable, and with the help of AI, more thoughtful decisions can be made in a ...

Copilot can also help your businesses boost productivity through automation. Small and medium-sized companies often have a ...