British telecom company O2 adds to its fraud team a human-like chatbot that fools scammers into thinking they’ve found a perfect senior target, then wastes their time.

We recently compiled a list of the 10 AI News Making Waves Today. In this article, we are going to take a look at where Bloom ...

Five9 and Cognigy launch AI Agents for contact centers; Snowflake and DataRobot launch AI Agents for enterprise use. Dialpad unveils new AI-powered Contact Center solution.

AI start up Unbabel claims that workers in the translation field could feasibly be replaced by AI very soon, as the ...

Rogers Behavioral Health, a national nonprofit provider of mental health and addiction services, is incorporating a ...

Business communications service provider Dialpad Inc. today announced the launch of Dialpad Support, a complete ...

On that front, AI can help, creating new ways to make the relationship more flexible and productive. However, bankers do need ...

Artificial intelligence companies like OpenAI are seeking to overcome unexpected delays and challenges in the pursuit of ever ...

Microsoft also announced a collaboration with the city of Rome to develop ‘Julia,’ an AI-based virtual assistant that will ...

Issues delivered straight to your door or device Leaving my future self on read. There's a reason time travel stories are so popular; given the opportunity to either reach backwards through time and ...

Bojangles CIO Richard Del Valle witnessed the priority shift first hand as his team pivoted from operating as an infrastructure- to a guest-focused IT team.

There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what you need ...