British telecom company O2 adds to its fraud team a human-like chatbot that fools scammers into thinking they’ve found a perfect senior target, then wastes their time.

We recently compiled a list of the 10 AI News Making Waves Today. In this article, we are going to take a look at where Bloom ...

Five9 and Cognigy launch AI Agents for contact centers; Snowflake and DataRobot launch AI Agents for enterprise use. Dialpad unveils new AI-powered Contact Center solution.

AI start up Unbabel claims that workers in the translation field could feasibly be replaced by AI very soon, as the ...

Scammers steal nearly $1 trillion annually, and most of it is through phone call fraud. With scammers becoming more ...

Rogers Behavioral Health, a national nonprofit provider of mental health and addiction services, is incorporating a ...

Business communications service provider Dialpad Inc. today announced the launch of Dialpad Support, a complete ...

On that front, AI can help, creating new ways to make the relationship more flexible and productive. However, bankers do need ...

SAN FRANCISCO, November 12, 2024--(BUSINESS WIRE)--Dialpad, the leading AI-powered communications intelligence ... describes how modern contact centers are plagued by long call handle times which are ...

Artificial intelligence companies like OpenAI are seeking to overcome unexpected delays and challenges in the pursuit of ever ...

Jake Auchincloss won reelection to a U.S. House seat representing Massachusetts. The incumbent ran unopposed for the state’s 4th Congressional District, consisting of 35 cities and towns. Auchincloss ...