Organizations need new ways to determine whether AI tools improve team performance and leadership effectiveness or merely ...

AI revenue in Q2 jumped because backlog customers chose to deploy sooner. For one new Five9 customer, voice AI drove their on ...

The company's continued shift away from per seat pricing models means "lower gross margin" services now, with a bet on larger ...

Service offerings grew 52%, and the company boasted a strong backlog of AI deals.

AI is shifting the managerial task list from chasing updates to judging outcomes, raising the value of business context, trust and human intervention.

Much has been made of agentic AI's potential to augment and extend the human workforce — and it's notable that "agents" can describe both humans doing specific jobs and the artificial intelligence ...

This integration allows the customer’s human agents to handle the context of the call, which addresses a prominent consumer pain point: They hate repeating themselves. Although call information can be ...

Although nobody is quite certain how to measure AI's ROI or what pricing model will be most effective across UCaaS and CCaaS platforms, recent earnings reports from leading vendors have demonstrated ...

Teradata has announced general availability of its Data Analyst Agent on AWS Marketplace, bringing governance and ...

Almost every organization (98%) reported using agentic AI, with 73% using it for a limited number of use cases. Only one in 10 use it widely across the organization. “We must allow agent access to ...