Synthflow AI & 8x8 Enter Strategic Partnership To Deliver Next-Generation Agentic AI in contact centres - contact centre news ...

Year after year, contact centre leaders say the same thing: telephony volumes will fall. contact centre report from ...

Cirrus named as UK&I AI Partner of the Year by NiCE the global leader in AI-powered contact centre platforms at 2026 NiCE ...

Over half of Brits struggle with workplace motivation during summer according to Jukebox Marketing contact centre report ...

Sabio Group, CX transformation Contact centre, announce Former F1 Executive & CEO of Performance Insights, Mark Gallagher as ...

Essent Reduces Contact Centre Technology Costs by 50%. Sabio Group delivers cloud migration for the Netherlands' largest ...

Is This what Conversational / Agentic AI Was Built For? - Joe O’Brien Sabio Group discusses. contact centre ai ...

Sabio Group announce that it has achieved elite partner status within the Genesys Ascend partner programme. contact centres ...

Serco has been awarded a £63 million contract to deliver a UK-based contact centre supporting customers of HM Passport Office (HMPO), UK Visas and Immigration (UKVI), and the Ministry of Justice (MoJ) ...

We’ve recently launched our “Voice of the Consumer” research at MaxContact, and the results offer clear insights into what UK customers actually want when they interact with contact centres in 2025.

CallMiner Advances Agentic AI Architecture for the contact centre, making it Easier for Organisations to Gain Insights from and Take Action on Customer Conversations New supervisor and research agents ...

Premier Inn, owned by Whitbread, have announced that its contact centre in Houghton Regis is to be outsourced overseas with 300 job losses. A Whitbread spokesperson said: “Our position as the UK’s ...