A day after the plight of Garmin users whose devices have been stuck in a boot error gained media attention, the company says it has found a solution. “We have resolved the underlying issue causing some devices to be stuck on the start up screen,

Garmin has shared new ways to fix its smartwatches that are stuck on the “ blue triangle of death ,” a boot-up error that’s been stopping owners from using their watches. The steps could get more watches working again — but some models will lose data in the process.

If your Garmin watch is showing a blue triangle, you’re not alone—users of Forerunner, Fenix, and Epix watches have been reporting this issue since January 28, and Garmin is looking into it. There’s now an official fix.