CHICAGO (WLS) -- The year 2024 is officially in the books, and as we look ahead to 2025, the Better Business Bureau is reminding people to stay vigilant and protect their information. The organization ...

Potential customers search for your business online. Before they ever visit your store or call for services, they’re forming an impression based on your reviews, your website and your credibility.

Lisa Schiller, the senior director of investigations and media relations for the Better Business Bureau, spoke to Public Investigator about how consumers can avoid common scams like shopping fraud, ...

If you asked 10 random people on the street where they would go to file a complaint about a business, responses would include the FTC, their state Attorney General, or another federal or state ...