A Ryanair customer service representative told Kay: 'We would like to emphasize that passengers who purchase Priority and two cabin bags are entitled to carry one small bag (40 x 20 x 25 cm) and ...

Our customer service team responded (19 June) advising this passenger to submit a complaint where his refund request would be reviewed. This passenger has yet to submit a complaint.

Ryanair has developed a new “authorised distribution platform” to allow travel agents to book flights directly. The Travel ...

Ryanair admitted the customer service agent also incorrectly informed Yvonne that the refund of £257.58 would be sent to her husband's Ryanair wallet, instead of the card used to pay for the booking.