Shrinkage—whether intentional or accidental—cost the retail industry $48.9 billion last year. The National Retail Federation’s 2017 National Retail Security Survey of 83 retailers found the average ...

Organized retail crime (ORC) is no longer a problem only faced by retailers in North America. As the practice becomes prevalent overseas, retailers worldwide are deploying tactics that confront this ...

In my last article, I explored the retail sector's growing challenges—issues like high staff turnover, communication breakdowns and the relentless pressure to meet growing customer expectations. Now, ...

If you are like most small to medium size retailers without a smart POS system, you often go years without realizing how large your inventory shrinkage really is. You know that feeling when everything ...

Retailers lost an estimated $796 billion to returns and shrink in 2025, according to Appriss Retail’s 2026 Total Retail Loss Benchmark Report—the first study to aggregate returns, fraud, shrinkage and ...

The impact of retail returns on profitability continues to pose a challenge for retailers. In 2024 alone, consumers returned $685 billion worth of products —13.21% of total retail sales—with $103 ...

The National Retail Federation, commonly known as NRF, is the world’s largest retail trade association. Its mission is to help and support retail growth through education and advocacy. According to ...