Benchmarking is the process of comparing what your company is doing with what the best performing company in your industry is doing. Process benchmarking, one of three types of benchmarking, compares ...

There are numerous definitions of benchmarking but, in essence, it is learning from others through the comparative analysis of process performance, writes Ray Wilkinson, director of The Best Practice ...

Has your parcel carrier rep ever said that you have the best rates in his/her territory? That they can’t believe their pricing department authorized pricing so low? Chances are many of you have heard ...

As customers look to take advantage of a competitive IT outsourcing market, benchmarking is more important than ever. Service providers and customers are exploring ways to build a better benchmarking ...