It's a tough decision. On the one hand, you've got a ton of mission-critical data deeply entwined with an existing software solution that manages it all. On the other hand, that software solution is ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...

You may have heard about the benefits of consolidating help desk instances, from increasing your support team’s efficiency to enhancing the global customer experience. But are these advantages worth ...

The enterprise help desk has long been a favorite target for those seeking to use social engineering schemes as a way of penetrating an organization's cyber defenses. As ever present as such threats ...

Company reputations rest in no small measure on maintenance agreements, and adherence to them. Hence the importance of properly recording, tracking and resolving customer issues on time – or risk ...

It’s understandable that a CIO would be worried that a new “Bring Your Own Device” policy could lead to a spike in technical support calls, swamping an already resource-strapped help desk. Even worse, ...

All,<BR><BR>I would like to allow my help desk to create users/mailbox in my AD. I have delegated controls to the Help Desk group to create new users(which they can ...

A senior executive, hit with balky connectivity moments before an international video call with investors, sticks his head out his office door. Soon several of his direct reports are crowded around ...

How to deploy the Helpy help desk platform with Docker Your email has been sent Helpy is an open source, free help desk platform that you can use as an automated ticketing system and integrate with ...