A help desk can be a real lifesaver for employees, not to mention a productivity boost. If a keyboard stops working or Outlook keeps crashing, a technician is just a phone call away. Even complex ...

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. As more IT incident volumes continue to rise-in part ...

How tech like gamification, predictive analytics, sentiment analysis, and social ticket integrations can help you transform your help desk platform for a new age of customer interaction. It's tough to ...

Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

Moveworks, a startup using AI to help resolve help desk tickets in an automated fashion, announced a $75 million Series B investment today. The round was led by Iconiq Capital, Kleiner Perkins and ...

Please contact the Technology Help Desk with any questions regarding software, technical difficulty, requests for training, Colleague or KATIE help, or request for software or process improvement. You ...

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. Following the introduction of Spiceworks 7 in September ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...