Business Wire

ServiceNow and Genesys announce strategic partnership to elevate customer and employee experiences

LAS VEGAS--(BUSINESS WIRE)--Knowledge 2024 – Today, at ServiceNow’s annual customer and partner event, Knowledge 2024, ServiceNow (NYSE: NOW), the AI platform for business transformation, and Genesys® ...
Destination CRM

At Knowledge '24, ServiceNow Partners with Genesys and Adds GenAI Capabilities to Now Assist

ServiceNow today at its Knowledge 2024 customer and partner event in Las Vegas announced a partnership with Genesys, integrating the Genesys Cloud platform with ServiceNow Customer Service Management ...
Business Wire

Genesys Launches Native Journey Management for Genesys Cloud, Delivering Deeper Insights and Control to Fuel AI-Driven Experiences

DENVER--(BUSINESS WIRE)--Today at Xperience 2024, Genesys®, a global cloud leader in AI-powered experience orchestration, announced the availability of native journey management capabilities for the ...
Nasdaq

eGain Knowledge Hub™ Now Available on Genesys® AppFoundry™

Embedded in the Genesys Cloud CX™ platform, eGain Knowledge Hub for Genesys™ delivers proactive knowledge and AI conversational guidance to empower contact center agents SUNNYVALE, Calif., Nov. 01, ...
Nasdaq

Genesys and Salesforce Launch AI-Powered Customer Experience and Relationship Management Solution

Global leaders in CCaaS and CRM expand partnership to help businesses drive more value from data and AI with Genesys Cloud CX and Salesforce Service Cloud This jointly released solution makes agent ...