Service has now been shown to be an important part of customer's experience on the web (as it always has been in the offline world). In fact, various research firms are advising all companies to focus ...

The service quality research in the area of insurance is yet to gain full momentum despite the fact that it is one of the fastest growing service sectors. The Paper develops a metrics for service ...

Competition is becoming increasingly intense among service organizations, and one of the most profitable service sectors of Malaysia is the higher education sector. This stiff competition requires ...