Over the coming year, embracing innovation, consolidating your customer service solutions and taking that big digital transformation step can make a difference in your market share.

Sprinklr, the unified customer experience management platform for modern enterprises, today introduced Sprinklr Modern Care Lite, an enterprise-grade customer support solution that can be deployed ...

As customer expectations evolve, businesses are seeking more advanced AI solutions that can bridge the gap between automated ...

CoSupport AI, the company that develops AI solutions for customer support, received a patent for a multi-model message generation architecture in January 2024.

Enlighten AI for CX includes a suite of innovative, pre-built customer experience solutions that operationalize insights, accelerating action and turning customer service into a competitive ...

As the largest segment of the CRM market, customer service and support (CSS) continues to grow. ServiceNow has been named a Leader for the first time, in The Forrester Wave™: Customer Service ...

Mitel®, a global leader in business communications, and Talkative, an innovative provider of AI customer service solutions, today announced an expande ...

Customer service and customer experience are essential components of a successful business.

Customer service operations and technology can only become more cohesive and effective when everyone is working hand-in-hand and marching to the same drummer.

Tweet this 90% of today's customers want immediate responses to their questions, and most traditional customer support solutions can’t keep up.