NRR offers the most clear-cut valuation of your customers’ success. As such, it is becoming the north-star metric of customer success functions and, increasingly, organizations as a whole.

Imagine you're in a departmental meeting, and a person from your customer success department is speaking about "NRR," "NPR," "CHS," "churn" — and you stopped listening five minutes ago after ...

Investment in Customer Success Operations Brings Opportunities The Gainsight study also found companies investing in customer success operations (CS Ops) has a direct impact on NRR.

Although the customer success function has evolved in B2B SaaS companies in the last decade, the focus has been primarily on customer retention, NPS, and product adoption - but these metrics are ...

Finding the leak in your bucket with segmentation Together, GRR and NRR also give you the insight you need into the health of your revenue and how leaky or strong your revenue bucket is.

Drive results and business success with better tracking of these indicators. Customer experience (CX) is a critical function for any SaaS business. But all too often, CX teams are left to fend for ...

What the Inventor of the Net Promoter Score Has Learned About Measuring Business Success The greatest returns come from the happiest customers.

7 Customer-Experience Metrics Every SaaS Executive Team Should Measure Drive results and business success with better tracking of these indicators.