All of us have sat through a boring presentation at one time or another during our careers. As we work to build and grow businesses, sharing information is a necessity. But delivering that information ...

Persuade your audience gently. Use customer experience storytelling to frame discussions like they're stories to persuade your target audience. Use empathy to understand your customers. CX is greatly ...

In this hyper-competitive market, startups need more than a good product and a pitch. You need to provide an experience that makes customers choose you and stick with you– even when they have other ...

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. Customer experience champions often face an uphill battle trying ...

Opinions expressed by Entrepreneur contributors are their own. When thinking about customer experience, many organizations fall into the pattern of believing that if they just hire friendly people and ...

“People will forget what you said, people will forget what you did, but people will never forget how you make them feel” (Maya Angelou). There is probably no other statement that expresses the ...

Panelists from GE Digital, Johnson & Johnson, Lyft, Nathan's Famous Hot Dogs and State Street will Discuss How Enhancing the Customer Experience Can Improve the Bottom Line SANTA CLARA, California, ...