After years of studying successful brands and working with growing businesses, I've discovered that storytelling is key to ...

I think the ideal service isn’t all human or all tech—it is a careful balance that keeps efficiency high but prioritizes human connection for moments that matter.

The post Customer Support Refused To Solve A Faulty WiFi Connection, But A Customer’s Smart Loophole Made Them Finally Pay ...

Evolving customer expectations and the role of AI in customer experience. Insights from the CEE 2024 Report reveal shifting consumer expectations in the Philippines. Surveying over 10,200 Filipino ...

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CX Connect 2023 is a FREE virtual event from the team that brings you the CRM Evolution, SpeechTEK, and Smart Customer Service conferences, as well as CRM and Speech Technology magazines and ...

One of the greatest lessons to emerge from the COVID-19 pandemic has been the importance of connection. Whether that’s our relationships ... and to place the customer experience at the very heart of ...

During the morning of presentations from Fayat’s leadership (parent company of BOMAG), which highlighted the group’s global success and its continued dedication to the road-building industry ...

NYSEG will interact directly with customers, offering resources and addressing account needs, the company announced.