A family in Wake Forest struggled for months to get American Home Shield to fix their heat. That all changed once Troubleshooter Diane Wilson stepping in to help.

TOLEDO, Ohio (WTVG/Gray News) - An Ohio woman has been without heat for nearly a week during freezing temperatures in the area. Mary Lieter, 80, says her furnace has gone out, and a warranty ...

80-year-old Toledo woman without heat for nearly a week, says her home warranty company of 20 years is not addressing her broken furnace ...