Contact center intelligence platform provider Z21 Labs Inc., better known as Observe.AI, today announced a new Real-Time AI product suite that will provide call center agents with live, in-the ...

Compare features, AI scoring, compliance and integrations to pick QA tools that boost CX and agent performance.

AWS launches generative AI-powered feature for Connect Contact Lens to help agents in call centers - SiliconANGLE ...

A dependable call center agent is always in demand. Learn how to find remote work, show your qualifications, and start working from home.

While the term “AI” might conjure thoughts of automation replacing human roles in the call center, the reality is quite different. AI tools are designed to empower human agents, not replace ...

EvaluAgent, a startup developing software to evaluate contact center interactions, has raised $20 million in a Series A funding round.

The pandemic taught us all how to work differently. This includes call centers, which have had to adapt to managing agents from afar.