Financial services companies have been among the leaders in implementing customer relationship management software, and now many of these firms are looking for ways to best use their applications in ...

The relationship between CRM vendor and its channel ecosystem has slowly been changing over the last two years, driven by a number of industry trends. Once seen almost as a commodity, a vendor’s ...

Aspect Communications Corp., which makes customer relationship management software for use in building Internet-based portal applications, today announced a layoff of 160 employees that reduces its ...

CRM’s roots go all the way back to the 1950s with the invention of the Rolodex, which remained a staple on the desks of marketing and sales professionals around the world for decades. Then in the late ...

A customer relationship management (CRM) platform tracks customer data for marketing, customer service, and sales teams. But pricing and functionality differ among solutions. Asking the right ...

During the last downturn nearly every enterprise software vendor stayed alive for a quarter or more due to their support and maintenance revenue streams. Today, support and maintenance comprises the ...

PORTLAND, Ore.--(BUSINESS WIRE)--SaaS and CRM vendors can license and white-label CompanionLink Software’s proprietary sync technology for Google ® and Office 365 ™ cloud platforms. CompanionLink has ...

Customer Relationship Management (CRM) software is a vital piece of tech that over 91% of businesses with 11 or more employees are already benefiting from. But, with such a wide range of sectors and ...

Independent CRM software vendors showed a 15.7% drop in third-quarter revenues last year, according to Boston-based consultancy Aberdeen Group Inc. And Stamford, Conn.-based Gartner Inc. predicts that ...

A slow-growth economy and tight corporate budgets are forcing companies to shift their focus from long-term to short-term needs. One result: Corporate execs are questioning whether to scale back – or ...

CRM solutions will take center stage this week as three major CRM companies — Interface Software, Kana, and RightNow Technologies — launch new versions and modules of their applications. The products ...