K. Dhanya Lakshmi, 27, lost all hopes of standing on her own feet after her husband’s death, but a three-month-long training course in BPO jobs has changed her life altogether. She is now happy ...

Call center training is changing. It's becoming more sophisticated as better tools come into the environment. It's also become more long-term, stretching out beyond the initial hire into the realms of ...

Back in our February issue, we discussed the results of a recent SSPA survey of top performing agents. One of the survey's key messages was that: “Simply put, top talent gets more training on an ...

Lanka BPO Academy is re-launching its’ corporate training offering under a new brand. LBA Executive Training is the new Corporate Training arm of the Lanka BPO Academy. LBA Executive Training offers ...

Kenya’s Business Process and Outsourcing (BPO) industry has received a boost after an international trainer and certifier pitched camp in Nairobi. The world’s largest Standards and Credentialing body, ...

SENA, Colombia’s national career and technical education system, has opened a center in Medellín dedicated specifically to training Colombians with the skills they need to work in the BPO sector. The ...

MONTEGO BAY, St James — With business process outsourcing (BPO), notably in Montego Bay, being considered the fastest-growing sector in the country, president of the Private Sector Organisation of ...

The Indian BPO industry, which handles a considerable chunk of global BPO services, has been witnessing great growth since the mid-90s. This industry has seen a multifold revenue growth in the recent ...

Jamaica’s government is planning to provide BPO training in order to increase its ability to create jobs and meet economic growth targets. “BPOs are often viewed as call centers offering cheap labor ...