Japanese telecommunications giant SoftBank recently announced that it has been developing "emotion-canceling" technology powered by AI that will alter the voices of angry customers to sound calmer ...
A DoorDash driver was arrested in Bloomfield Township for allegedly drawing his handgun from his waistband during a verbal altercation with a group of angry women outside a home where he had just made ...
Taking the stress of call centre operators with an AI shield SoftBank has developed AI voice-conversion technology to reduce call centre operators' psychological stress by altering the voices of angry ...
As a librarian, I am no stranger to The Angry Customer. Anyone who has worked in any customer service position knows that formidable enemy very well. I have endured yelling, the threat of physical ...
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